Seller Terms & conditions

a) Conduct automated or systematic data collection activities upon our Website(s) or the Avasam Platform (scraping, data mining, data extraction or data harvesting) without our explicit permission
b) Collect or harvest (or permit anyone else to collect or harvest) any User Content or any non-public or personally identifiable information about another User or any other person or entity without their express prior written consent.
c) Use our Website(s) or the Avasam Platform, or an action available on our Website(s) or the Avasam Platform in a way that:

d) Undertake transactions related to the buying and selling of Items with other Users outside of the Avasam Platform.
e) Seek to influence or encourage any other User to cease using the Services;
f) Modify or alter any part of the Services or any of its related technologies.
g) Access Avasam content or User Content through any technology or means other than through the Services provided, or as Avasam may designate.
h) Except where you own/control the appropriate rights or with our explicit written permission:

i) Use data collected from our Website(s) or the Avasam Platform for the purposes of contacting individuals, companies, or other persons, other than in connection with the Services being offered and in compliance with these Terms.
j) Use our Website(s) or the Avasam Platform, or an action available on our Website(s) or the Avasam Platform in a way that would damage, or otherwise impair the functioning of the Website(s) or the Avasam Platform and provision of the Services.
k) Use our Website(s) or the Avasam Platform to host, store, copy, send, transmit, use, publish or distribute material which is linked to, or of use to any software that could be described as a computer virus, trojan, keylogger, spyware, rootkit or other malicious software product.
l) Access, or otherwise use our Website(s) the Avasam Platform through a spider, robot, or other automated means.
m) Modify the paper or digital copies of any materials you have printed or downloaded from our Website(s) or the Avasam Platform in any way, or use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
n) Use data originating on our Website(s) or the Avasam Platform for direct marketing activities (including telemarketing, SMS marketing, email marketing and direct mailing, without limitations).
o) Edit or change content from our Website(s) or the Avasam Platform except where explicitly permitted.
p) Re-sell or provide the Services for a commercial purpose, including any of Avasam’s related technologies, without Avasam’s express prior written consent.
q) Purchase or otherwise acquire search engine or other pay-per-click (such as Google Adwords) keywords, domain names, trademarks or logos that reference or use the word Avasam, its trademarks or variations and misspellings thereof in any language.
r) Circumvent, disable or otherwise interfere with the security-related features of the Services or the Avasam Platform (including without limitation those features that prevent or restrict use or copying of any Avasam content or User Content) or enforce limitations on the use of the Services, the Avasam Platform, any Avasam content or the User Content.

a) Any Item that infringes intellectual property rights;
b) Items that are in breach of distribution or copyright laws;
c) Items that are discriminatory or that incite to violence (including weapons and replicas of weapons, etc.), or encourage any form of racial, religious, or ethnic hatred;
d) Items liable to present a danger to health, safety, or the environment;
e) Items that can be neither offered nor marketed legally, or which are liable to harm public policy or the rights of third Users;
f) Articles for which the offer or sale are liable to harm morality or the image of Avasam;
g) Any Item depicting graphic sexual content;
h) Any Item that is a duplicate of an existing Item you have previously Listed or made available with the Avasam Platform;
i) Any Item that has been previously removed or suspended with the Avasam Platform unless you have received Avasam’s express written permission to do so;
j) Any of the following:
k) Advertisements or promotions for other goods, products, items or services;
l) Any Item available only for rental or lease;
m) CCTV footage;
n) Copyright and other intellectual property rights;
o) Counterfeit Items;
p) Courier tickets;
q) Credit or debit card readers;
r) Customisable products for which additional information is required from the Seller or End Consumer for the Order to be fulfilled;
s) Digital delivery products;
t) Digital currency;
u) Event tickets;
v) Flights;
w) Frequent flyer points;
x) Gang related memorabilia;
y) Genuine animal furs;
z) Hazardous materials;

a) Use of, or inability to use, the Services or the Avasam Platform;
b) Use of or reliance on any content displayed on our Website(s) or the Avasam Platform;
c) Use of or reliance on User Content, Item Data, Avasam Intellectual Property or Third Party-IP;
d) Loss of profits, sales, business, or revenue;
e) Business interruption;
f) Loss of profit, money or anticipated savings;
g) Loss of information;
h) Loss of business opportunity, goodwill, or reputation;
i) Loss of, damage to or corruption of data;

j) Any indirect or consequential loss or damage;
k) any Orders;
l) any transaction between a Supplier and Seller;

m) any transaction between you and the End Consumer;
n) any transaction between you and Third Party Marketplace; or
o) For any Items whatsoever (including Prohibited Items) regardless of whether or not those Items conform to these Terms.

a) To inform the Supplier of a Return Item, you can submit a Return Item request within the Avasam Platform.
b) Upon receiving a Return Item request, the Supplier will respond within two (2) Business Days and inform you if it can or cannot accept the Return Item request in principle. If the Supplier accepts the return for inspection, then Supplier will inform you of the process to be followed to return the Item and if the Supplier rejects the return request, the Supplier will provide the reason why it cannot accept the return. If the return request is accepted by the Supplier , you will then have thirty (30) calendar days to return the Item. Kindly note however, that the Supplier accepting the return request does not guarantee that the Supplier will give a refund, until such time as the Supplier inspects the Return Item. Therefore you should not provide the End Consumer with any guarantees related to a refund.

c) Upon receiving the Return Item back, the Supplier will inspect the Item and either accept or reject the Return Item within two (2) Business Days.
d) If the Return Item is accepted by the Supplier, you will be refunded as per the Refunds clause below.
e) The determination and acceptance of a Faulty Item rests with the Supplier. The Supplier is to undertake its best and fair professional judgement in this regard.
f) Should a dispute arise over a Return Item, you may escalate the matter to Avasam for arbitration as per the ‘Dispute Resolution’ clause detailed in Section 2.4 below.
g) If the Return Item is rejected, the Supplier will provide the reasons for rejecting the request and either agree (at the Supplier’s discretion) a Partial Refund with the Seller or return the Item to the Seller or their End Consumer.
h) Exchange Items: Avasam does not facilitate the exchanging of one Item for another. Exchange Items must be treated in the same manner as Return Items. To affect an exchange, the Supplier will refund you for the Return Item once the Return Item has been returned to them and inspected as described above.
i) If you wish to source a Replacement Item, you will need to submit a new Order.
j) You may choose to submit the new Order prior to receiving the refund for the Return Item at your discretion and at your own risk should you wish to satisfy any demands of your End Consumer or requirements of your Sales Channel.

a) To inform the Supplier of a Faulty Item, you can submit a Faulty Item request within the Avasam Platform.

b) Upon receiving the Faulty Item back, the Supplier will inspect the Item and either accept or reject the Faulty Item within two (2) Business Days.
c) If the Faulty Item is accepted, you will be refunded as per the Refunds clause below.
d) The determination and acceptance of a Faulty Item rests with the Supplier. The Supplier is to undertake its best and fair professional judgement in this regard.
e) Should a dispute arise over such determination, the Seller may escalate the matter to Avasam for arbitration as per the ‘Dispute Resolution’ clause found in section 2.4above.
f) As a Seller you may wish to maintain positive relations with your End Consumer by issuing a refund or placing a new Order for an identical Item before receiving a final resolution for the Faulty Item. While we aim to ensure all Faulty Item cases are dealt with fairly and appropriately, we cannot guarantee that all such cases will be resolved in your favour and so any such action is undertaken at your own risk.
g) Items that develop a fault after the sixty (60) calendar day period described above has expired, are the responsibility of you, the Seller. In such instances you are advised to liaise with the Item manufacturer directly and claim via any manufacturer’s warranty that may or may not be applicable. You may contact the Supplier for information on how to contact the manufacturer, but we cannot guarantee that the Supplier will always have this information available.

a) To inform the Supplier of a Lost Item, you can submit a Lost Item request within the Avasam Platform.

b) The determination and acceptance of a Lost Item rests with the Supplier. The Supplier is to undertake its best and fair professional judgement in accordance with the following principles:

c) Should a dispute arise over a Lost Item instance, the Seller may escalate the matter to Avasam for arbitration as per the ‘Dispute Resolution’ clause in section 2.4 above.
d) As a Seller you may wish to maintain positive relations with your End Consumer by issuing a refund or placing a new Order for an identical Item before receiving a final resolution for the Lost Item. While we aim to ensure all Lost Item cases are dealt with fairly and appropriately, we cannot guarantee that all such cases will be resolved in your favour and so any such action is undertaken at your own risk.

a) Registering as a business or professional seller and adhering to a higher standard of account management and information provision including but not limited to providing your business contact details, VAT number (if appropriate) and specific business policies in relation to areas such as returns and refunds.

b) Further, as a business or professional seller you may be required to comply with any applicable government regulations in the country within which you are selling. In the UK specifically, business sellers must comply with the Distance Selling Regulations and the Consumer Rights Act 2015. Further information in relation to consumer rights is available on the gov.uk website.

a) You can submit a request to downgrade your Subscription within the Avasam Platform at any time during your current Subscription Period until and including the day before the Billing Date. Upon submitting such a request to downgrade your Subscription:

b) Refunds or pro-rata refunds will not be issued in relation to the current Subscription Period.
c) At all subsequent Billing Dates, you will be billed for the full cost of your new Subscription Level and you will continue to receive access to the Services at that level unless and until you cancel, upgrade, or downgrade your Subscription Level.

a) You can submit a request to cancel your Free Trial Account Subscription at any time within the Avasam Platform. Upon receiving such a request, we will close your account and treat your User Data in accordance with our data privacy policy.
b) You can submit a request to cancel your Subscription in relation to any other Subscription Level within the Avasam Platform during your current Subscription Period until and including the day before the Billing Date. Upon submitting such a request to cancel your Subscription:

c) We will close your account and treat your User Data in accordance with our data privacy policy.
d) You will not be entitled to any refunds on the Onboarding Fee or Subscription Fee paid.
e) Following the cessation of your access to the Services:

a) At the discretion of Avasam, you may be offered a coupon or offer code that will allow you access to a Subscription at a discounted rate.
b) Such codes will be clearly offered for a specific combination of:

c) Offer codes and coupons will not be honoured for any other level, and for a period beyond that which was offered.
d) If you should choose to enter and apply one of these codes, then it will take effect: