Refunds and cancellation policy

The below refunds and cancellation policy forms part of Avasam’s broader terms and conditions which can be viewed here.

As an Avasam seller, you may downgrade your Subscription from within the Avasam DropShipping Platform.

  1. You can submit a request to downgrade your Subscription within the Avasam DropShipping Marketplace at any time during your current Subscription Period until and including the day before the Billing Date. Upon submitting such a request to downgrade your Subscription:

    a) You must complete the remaining term of your current Subscription Period;

    b) You may cancel your downgrade request at any time prior to the downgrade taking effect;

    c) Your new Subscription Level, applicable Subscription Fee and corresponding access to the Services will become effective in the following Subscription Period.

    d) Refunds or pro-rata refunds will not be issued in relation to the current Subscription Period.

    e) At all subsequent Billing Dates, you will be billed for the full cost of your new Subscription Level and you will continue to receive access to the Services at that level unless and until you cancel, upgrade, or downgrade your Subscription Level.

  2. Cancelling your Subscription:

    a) You can submit a request to cancel your Free Trial Account Subscription at any time within the Avasam DropShipping Marketplace. Upon receiving such a request, we will close your account and treat your User Data in accordance with our Privacy Policy.

    b) You can submit a request to cancel your Subscription in relation to any other Subscription Level within the Avasam DropShipping Marketplace during your current Subscription Period until and including the day before the Billing Date. Upon submitting such a request to cancel your Subscription:

    i. You must complete the remaining term of your current Subscription Period;
    ii. You may cancel your cancellation request at any time prior to the cancellation taking effect;
    iii. No further Subscription Fee payments will be taken from your registered payment card;
    iv. Your access to the Services will cease at the end of the current Subscription Period unless and until you place a further Subscription.
    v. We will close your account and treat your User Data in accordance with our Privacy Policy.

    c) Refunds or pro-rata refunds will not be issued in relation to the current Subscription Period.

    d) Following the cessation of your access to the Services:

    i. Unless otherwise agreed by Avasam, any Orders in process and not yet dispatched will be cancelled and refunded to you, subject to the other sub-conditions of this ‘Your Subscription’ clause.
    ii. Any disputes between you and other Users that remain outstanding will be settled at the sole determination of Avasam;
    iii. Any amounts or payments owed by you to Avasam or other Users, as determined by Avasam, will be deducted from any final settlement monetary amounts otherwise owed to you; and
    iv. Your obligations under these Terms and Conditions, other than in relation to any clauses specifically cited as surviving a termination, will cease.

    Should you be unsatisfied with the service you have received from Avasam, kindly contact our customer support team at [email protected] who will be happy to investigate and assist you further.